I've about given up on the advice from "India"... 2 strikes from the Charter support there... They tell me to take the equipment in for exchange - and the local office says no they can't do that.
I'm going straight to the office on Telegraph from now on - and they can deal with whatever issue I have...
That can be a double edged sword there too Prof...
Probably a good move for most issues if they happen M-F 9-5!
Back years ago when I was having 'daily' issues I did finally find the 'beginning' of the end solution through one of their call centers. However, it was located in Wisconsin and not Karnatka.
That tech basicly went in and looked and explained to me what was happening at least 6 months before the local Charter service team finally fixed the issue... and yes, that was with me on the phone or in their office almost every day for the 6 months. I finally had to file a complaint with the FCC and then Charter got their Corporate Escalation Team involved and it only took a couple more months after that
Unfortunately they seem to have disbanded or hopefully just renamed their Escalation Team.
Anyway, when they finally 'found' and then corrected the issue it was exactly what the guy in Wisconsin explained to me 6 months earlier. The biggest issue I continually run into with Charter is there is just a major breakdown in communication between all levels
Give me a small local company and I'll gladly pay the 30-40% LESS they'd likely be charging